FAQ

SIZING

 

  XS (6) S (8) M (10) L (12) XL (14)
BUST 78cm 82cm 85cm 90cm 95cm
WAIST 63cm 86cm 73cm 78cm 83cm
HIPS 84cm 91cm 95cm 99cm 105cm

 

Are your pieces true to size?
Yes! All of our sizing is true to our size chart! Please check your measurements against the chart if you are unsure what size to order. Our sizing reflects standard Australian women's sizing.

 

My size isn’t on the size chart! Do you do custom sizing?
Yes we do! We can make smaller, bigger & in between sizes by request. You will need to supply your measurements (bust, waist, hip, inseam, height). Please contact us via Instagram DM or email to discuss before ordering.

 

Can I return my item if it doesn’t fit?
Unfortunately we do not offer this service as all of our items are handmade to order - meaning we made the outfit just for you, we don’t keep stock on hand! Be sure to choose your size carefully. If you are unsure about sizing - refer to the size chart or include your measurements (bust, waist, hip, in seam & height) in the order notes at checkout.

 

Are the clothes stretchy?
They sure are! All of our designs are made of spandex which makes them very comfortable & stretchy.

 

 

CONTACT 

 

How can I get in touch?
You can contact us via Instagram DM (@the.volt) or email (hello@the-volt.com.au)! We prefer Instagram DM where possible. We are always very busy working on your beautiful outfits, but rest assured we will get back to you as soon as possible.

 

 

ALTERATIONS

 

 

Can I add straps to my bandeau top?
Yes you can! Click here to add straps ($5-10). You will be able to select from thin, thick, bow or ribbon straps.

 

Can you make my top/skirt/etc longer or shorter?
Definitely! Please contact us via Instagram DM or email to discuss before ordering.

 

Can you add sleeves to my top?
Unfortunately not at this stage! If anything changes, you guys will be the first to know! ;-)

 

 

CUSTOM

 

 

Can I get a custom print?
Definitely! We have a range of custom prints available in the studio. If you head to our CUSTOM highlight on Instagram, you can view all of them. If none of these are what you're looking for, we also have access to over 5000+ prints from our supplier. We would love to make a custom outfit for you. As our supplier has SO MANY prints for us to sift through, please only message us once you have a CLEAR idea of what you want. Please be specific & let us know a colour & theme you’d like to go for (e.g. Pink animal print). It is not enough to just say you’d like something “unique” or to “stand out” - we are very busy making all of your amazing outfits so we don’t have time to show you every single print or come up with the idea for you! All of our favourite prints are the ones we range anyway ;-)

 

Can you copy this design from a picture?
Unfortunately not! We can do custom prints but can only work with our EXISTING styles (you can mix & match whatever pieces you like!) & make small changes to them like adding straps or changing lengths. We cannot copy another brands design or exclusive print.

 

What styles are on offer?
You can view all of the styles we offer here! All of these styles can be created in custom prints.

 

Can I mix & match prints?
You sure can! For example, we can do a different print on each pant leg or we can do two different prints on one of our reversible top styles. Contact us to discuss your ideas!

 

How long will my custom order take?
Custom fabric takes 1-2 weeks to be shipped to us from our international supplier, so please factor this in with the relevant processing + shipping time as well. If you are wanting a custom print, we recommend ordering at least a month prior to your event to avoid stress!

 

 

SHIPPING

 

 

When will my order be shipped?
Every single order is handmade at The Volt, which means that unfortunately your order will not be shipped instantly! Our processing time fluctuates during busy periods. Please allow approximately 1-2 weeks for your order to be made before it is shipped. If you are unsure about whether or not we will be able to make an outfit for you before your event date, please contact us via Instagram DM or email to discuss! If it has been less than 2 weeks & your item hasn’t been shipped, please do not contact us to check on the status of your order. It is either still in the queue or complete - and once it’s complete you will receive a shipping notification via email! :-)

 

How long does shipping take?

Domestic express shipping - approx 2-3 days

Domestic standard shipping - approx 1 week

International standard shipping - approx 2 weeks

International express shipping - approx 1 week

We send all parcels via the Australia Post network.

*PLEASE NOTE: These time frames are approximate & may vary. These time frames DO NOT include order processing time.

 

Why hasn’t my parcel arrived yet?
Once we have handed your parcel over to Australia Post, we have no further information on the status of the parcel. We can only see the same online tracking updates as you. If you have any queries about the status or location of your parcel once it has been dispatched, please contact Australia Post with your tracking number. We cannot do this for you & cannot provide any further information. We are not liable for lost or stolen parcels.

 

What happens if my parcel gets stolen or lost in the mail?
Unfortunately we are not liable for any issues with AusPost (including shipping delays & lost parcels) & this must be taken up with them. We cannot contact them on your behalf.

 

 

RETURNS

 

 

I’ve changed my mind, can I return my item?
Unfortunately not. This is because we hand make everything to order - just for you! Please choose carefully before ordering. All sales are final.

 

My item is faulty, what can I do?
If you receive your item & it is faulty, you are eligible for your choice of an exchange or refund. We will happily make a new item for you or repair the fault! Please contact us via Instagram DM or emailwith any issues.

 

 

VOLT VINTAGE

 

 

Are the Harley Davidson shirts authentic?
Yes! They are all authentic vintage Harley Davidson shirts!

 

Where do the shirts come from?
We source them internationally.

 

How often do you restock?
Whenever we feel like it! ;-) Make sure you have our post notifications on on Instagram & sign up to our email list so you don’t miss a drop!

 

The shirt I want is sold out! Can you get it back in stock?
Unfortunately not - once it’s gone, it’s gone! All of our vintage shirts are one of a kind. So make sure that you act fast so you don’t miss out on The One!

 

What condition are the shirts in?
As all of the shirts are authentic vintage - wear & tear is normal! All pictures used on the website are of the actual shirts (what you see is what you get)! If you’d like more pictures of a particular shirt, feel free to contact us via Instagram DM or email.

 

Can I return my shirt?
Unfortunately not! We do not allow change of mind returns on our one of a kind items. Vintage shirts often feature ageing, marks & small holes so this does not qualify as a fault. All shirts listed on the website are of fully wearable quality & the condition is as pictured. Please choose carefully before ordering. All sales are final.



TDBV - Tie Dyed by Volt

 

 

How are the pieces made?
We start with high quality white basics (these are not handmade) & hand tie dye them ourselves. Each piece is tie dyed individually which means that no two pieces are ever the same!

 

Will my piece be dyed in the same pattern as the photo on the website?
Unfortunately it is impossible for us to make a duplicates! Each tie dyed piece will have it's own unique pattern.

 

How long will my order take? 
We tie dye by hand twice a week. The average lead time for a tie dye order is one week or less. 

 

Can I wash my tie dyed pieces?
Yes, all dye has been locked into the fabric. However, we recommend gentle cold hand washing for all products across our website.

 

Will the dye run or fade in the wash?
We recommend cold hand washing your pieces individually as some colour run or fade within the first few washes is completely normal.

 

Can I have more than one colour on my tie dyed piece?
Yes! We can do multiple colours for custom requests. Please contact us via Instagram DM or email to discuss your idea. Additional fees may apply.

 

What sizes are available?
We offer size XS-XL in all tie dyed pieces. This goes off of the same sizing chart and guidelines (standard Australian women's) as our handmade styles.

 

Can I return my tie dyed piece?
Unfortunately we do not offer returns as we tie dye to order. That means the piece was made especially for you - please choose carefully!

 

What do you offer for men?
At the moment we offer bucket hats, T-shirts & crew neck jumpers for men in the TDBV range. We range size XS-XL in standard Australian men's shirt sizing.

 

 

OTHER

 

 

Can I order a piece separately rather than in a set?
Of course! To order a separate, click here & then select the item & size you would like. In the order notes on the cart page, please let us know what print you would like. We can do separates in any of our prints as well as custom prints! If you are choosing a print from our standard range, you do not need to contact us first. For example, proceed to check out as normal, and in the order notes on the cart page write 'pink Coachella Cutie'. If you are after a custom print, please contact us first to discuss.

 

Do you offer gift cards?
We sure do! You can click here to view them. They are available from $25-$300. Please contact us via Instagram DM or email if you would like an amount that is not on offer & we will arrange it for you.

 

Do all tops feature a lace up back?
Most of our tops to feature a lace up back to allow for the perfect fit! The following tops have the lace up:
Bandeau (with/without straps), one shoulder top, sweetheart top & buckle top.

 

What are my payment options?
We offer credit card, PayPal & AfterPay at checkout!

 

Where is The Volt made?
All of our pieces are handmade in Australia! We are a very small team & have sewing studios in Brisbane & Cairns.

 

How do I wash/dry my pieces?
We recommend cold hand washing & air drying only for ALL pieces from our website.

 

Can you make menswear?
At the moment we only offer tie dyed T-shirts for men. We hope to expand in the future!

 

Do you do collaborations/would you like to collab?
We are not currently looking for brand ambassadors or to do any collaborations! If anything changes, we will reach out to you! :-) There is no need to message us.